Shipping & Returns
Shipping Policy
At High Epiphany, we strive to provide you with a seamless and enjoyable shopping experience from start to finish. Our shipping policy is designed to ensure that your orders are delivered promptly and securely, allowing you to enjoy your new clothing items as soon as possible. This post outlines our shipping procedures, delivery options, and important information to keep in mind when placing an order with us.
Once you place an order with us, our dedicated team works diligently to process and prepare your items for shipment. We aim to dispatch all orders as soon as possible. Please note that during peak seasons or promotional periods, there may be slight delays in order processing, but rest assured, we are committed to getting your order to you as quickly as possible.
We offer a variety of shipping methods to cater to your needs. The available options, along with estimated delivery times, will be displayed during the checkout process. These options may include standard shipping, express shipping, or expedited shipping, depending on your location and the items in your order.
To keep you informed about the progress of your shipment, we provide a tracking number for each order. Once your order is dispatched, you will receive an email notification containing the tracking details. You can use this information to track your package's journey and estimated delivery date through our website or the designated courier's tracking portal.
Shipping costs may vary depending on your location, the weight of the package, and the shipping method selected. During the checkout process, you will be provided with the applicable shipping fees before finalizing your order. We strive to offer competitive shipping rates while ensuring the safe and timely delivery of your items.
To avoid any delivery issues, please ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for delays or non-delivery caused by incorrect or incomplete addresses. If you notice an error in your shipping address after placing an order, please contact our customer support team as soon as possible to make the necessary corrections.
We are committed to delivering your style with care. Our shipping policy is designed to provide you with a smooth and reliable delivery experience. Should you have any questions or concerns regarding our shipping procedures, please do not hesitate to contact our dedicated customer support team. We appreciate your trust in us and look forward to serving you. Happy shopping!
Return & Exchange Policy
At High Epiphany, we strive to provide our customers with the highest quality clothing and exceptional customer service. To ensure transparency and clarity, we have established the following policy regarding returns and exchanges for purchases made through our website.
No Returns or Exchanges: We regret to inform you that we do not accept returns or exchanges for any products purchased through our website. This policy applies to all clothing items, accessories, and any other merchandise available for purchase. We take great care to ensure that all our products are thoroughly inspected for quality before they are shipped to our customers. We strive to provide accurate product descriptions and high-resolution images to help you make an informed decision before making a purchase.
Defective or Damaged Items: In the unlikely event that you receive a defective or damaged item, please contact our customer support team within 5 days of receiving your order. We will work diligently to resolve the issue and provide a suitable solution, such as a replacement or store credit.
Order Cancellations: Once an order is placed and payment is processed, it cannot be canceled or modified. We kindly request that you review your order details carefully before completing the purchase.
By making a purchase on our website, you acknowledge and agree to abide by the terms and conditions outlined in this policy. We appreciate your understanding and cooperation in adhering to our no returns or exchanges policy.